Privacy Policy

Kandz by Keeonz (a brand under Keeonz Limited) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal data.


1. INFORMATION WE COLLECT

We may collect the following personal information when you use our services or communicate with us:

1.1  Full name
1.2  Phone number
1.3  Email address
1.4  Delivery address
1.5  Conversation and message history (via WhatsApp, email, or other communication channels used during order enquiries)
1.6  Order details and transaction records
1.7  Any other information you voluntarily provide to us during your interactions with our customer service team or when placing orders.
1.8 Cookies or tracking technologies to collect data from your device when you visit our app, website or interact with our services.
1.9 Device information such as IP address, browser type, and operating system for security and analytics purposes.


2. HOW WE USE YOUR INFORMATION

We use the information we collect solely for the following purposes:

2.1  Customer service – to respond to your enquiries, provide order updates, and resolve any issues.
2.2  Order processing – to verify, confirm, and manage your purchases.
2.3  Shipping and delivery – to arrange and coordinate the delivery of your orders to your provided address.
2.4  Analytics – to analyze and improve our services, understand customer preferences, and enhance user experience.
2.5  Security – to protect against fraudulent activities, unauthorized access, and ensure the safety of our customers and our business.
2.6  Legal compliance – to comply with applicable laws, regulations, or legal processes, and to enforce our terms and conditions.
2.7  Communication – to send you important updates regarding your orders, changes to our policies, or other relevant information related to our services.
2.8  Personalization – to tailor our services and communications to better suit your preferences and needs based on your interactions with us.
2.9  Marketing – to send you promotional materials, special offers, or other marketing communications that may be of interest to you, with your consent where required by law.

We do not use your personal data for any purpose beyond what is stated above.


3. SHARING WITH THIRD PARTIES

3.1  We do not sell, rent, or trade your personal information to any third parties.
3.2  Your name and delivery address and phone number may be shared with our logistics or courier partner (e.g., SF Express) solely for the purpose of fulfilling and delivering your order.
3.3  We do not share your personal data with any other third parties beyond what is stated in clause 3.2.
3.4  We may share aggregated or anonymized data with third parties for analytics or research purposes, but this data will not contain any personally identifiable information.


4. DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.


5. DATA DELETION REQUEST

You have the right to request the deletion of your personal data held by us.

To submit a deletion request, please send an email to:
  customerservice@kandz.co.uk

Subject line: "Account Deletion Request"

Please include the following in your email:
  – Your Member ID
  – Your registered member name

We will process your request within a reasonable timeframe and confirm once your data has been removed from our records.


6. CONTACT US

For any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us:

  Email:    customerservice@kandz.co.uk
  WhatsApp: +44 7418 333672

  Kandz by Keeonz (Keeonz Limited)
  FLAT/RM 2A, 17/F, GLENEALY TOWER,
  NO 1 GLENEALY ROAD, CENTRAL, HONG KONG


© 2026 Kandz by Keeonz. All rights reserved.